I've been active on Charity Engine for many months now, but still on the "Entry Numbers" tab of my account page it says that my Jackpot ID and Entry Numbers for the last period (Jun 18 - Sept 13) are "pending".
Also, according to my Dashboard, I have zero points in the current jackpot.
This is despite having been active throughout the relevant jackpot period (and for many months before that).
Indeed, since setting up the account I've not been in one jackpot, and it's not clear what the problem is.
Can you please confirm that I am indeed in the draw or, if not, explain what the problem is and how it will be fixed?
Andreas, thank you for reporting this issue. Looking into your account, I see that there was a bug introduced by performance updates that left some accounts disconnected from the stats registration process, which is tied into determining eligibility for the draws. You have accumulated many points, but due to the bug they were being held back.
The good news is that these points are not lost and will be applied to the current drawing period. They should have been applied to the prior period, as you note, so I'm sorry that was delayed.
Now that the problem has been fixed, it will take a day or so for the automated processes to update your account and then you should see an appropriate change to "Total points - this jackpot" on your Dashboard. I will likewise check back to be sure everything is in order.
Thank you again for reporting this and for your contribution to Charity Engine.
I see. It has changed on the back end, but "this jackpot" is still referring to the previous drawing, which has become a bit stale. Let me look into this further to see if there's anything to do other than wait.
Sorry there hasn't been a response here. There is an open question as to how those missing entries will be applied for you and other affected users. Well, not so much how to apply them, but whether it can be displayed on the account pages rather than just in the next jackpot entries list (PDF).
More generally, there are also changes to the jackpot process being discussed, which could similarly affect the display of things. So while I can continue to say your points are all recorded and will be applied to the current period, I can't yet say where to go today to see that status. Apologies again for leaving you hanging! Hopefuly we'll have more information soon.
Please rest assured that all your (and everyone else's) points are permanently recorded by the back-end system so that, even if not showing in a particular prize draw for some technical reason, they can still always be added to a subsequent draw making your total number of entries - and chances to win - unchanged. Thanks for bearing with us!
Hi,
I've been active on Charity Engine for many months now, but still on the "Entry Numbers" tab of my account page it says that my Jackpot ID and Entry Numbers for the last period (Jun 18 - Sept 13) are "pending".
Also, according to my Dashboard, I have zero points in the current jackpot.
This is despite having been active throughout the relevant jackpot period (and for many months before that).
Indeed, since setting up the account I've not been in one jackpot, and it's not clear what the problem is.
Can you please confirm that I am indeed in the draw or, if not, explain what the problem is and how it will be fixed?
Many thanks.
Andreas
Andreas, thank you for reporting this issue. Looking into your account, I see that there was a bug introduced by performance updates that left some accounts disconnected from the stats registration process, which is tied into determining eligibility for the draws. You have accumulated many points, but due to the bug they were being held back.
The good news is that these points are not lost and will be applied to the current drawing period. They should have been applied to the prior period, as you note, so I'm sorry that was delayed.
Now that the problem has been fixed, it will take a day or so for the automated processes to update your account and then you should see an appropriate change to "Total points - this jackpot" on your Dashboard. I will likewise check back to be sure everything is in order.
Thank you again for reporting this and for your contribution to Charity Engine.
Hi Tristan,
Great, thanks so much for sorting that out so quickly!
I'll let you know if nothing seems to have happened by the end of the week.
Cheers,
A
Hi Tristan,
It's now been 6 days and nothing seems to have changed. Could there be in fact something else that's causing the problem?
Thanks,
Andreas
I see. It has changed on the back end, but "this jackpot" is still referring to the previous drawing, which has become a bit stale. Let me look into this further to see if there's anything to do other than wait.
Hi Tristan,
Thanks again!
How long shall I wait before checking in again (assuming this is all I can do)?
Cheers,
Andreas
Hi Tristan,
Any news on this?
Cheers,
Andreas
Hi Tristan,
Sorry to bother you, but I'm still waiting to hear back about this...
Cheers,
Andreas
Sorry there hasn't been a response here. There is an open question as to how those missing entries will be applied for you and other affected users. Well, not so much how to apply them, but whether it can be displayed on the account pages rather than just in the next jackpot entries list (PDF).
More generally, there are also changes to the jackpot process being discussed, which could similarly affect the display of things. So while I can continue to say your points are all recorded and will be applied to the current period, I can't yet say where to go today to see that status. Apologies again for leaving you hanging! Hopefuly we'll have more information soon.
Ok thanks, Tristan. I'll trust that everything is working fine behind the scenes and check in later to see that it displays on my account correctly.
Where can I find the PDF displaying the data?
Cheers
Andreas
Hi Andreas,
Please rest assured that all your (and everyone else's) points are permanently recorded by the back-end system so that, even if not showing in a particular prize draw for some technical reason, they can still always be added to a subsequent draw making your total number of entries - and chances to win - unchanged. Thanks for bearing with us!
Cheers,
Mark