can't login

AM
Alex Ma ID: 8085228 Posts: 8
22 Dec 2024 06:50 PM

I can't login from Boinc. Constantly tell me that the account or password is wrong which I've check serveral times and changed for this problem. Would you please fix it?

Matt ID: 44 Posts: 301
22 Dec 2024 06:59 PM

Can you clarify what you mean by "login from BOINC"? -

-- Do you mean you're using the "attach to account manager" feature within the BOINC client application (*and not "attach to project")?  And if so: are you using email/password from your account here at the CE website?)

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Alex Ma ID: 8085228 Posts: 8
22 Dec 2024 07:05 PM

Do you mean you're using the "attach to account manager" feature within the BOINC client application (*and not "attach to project")? 

via account manager not project attachment

if so: are you using email/password from your account here at the CE website?)

yes

 

 

Tristan Olive ID: 22 Posts: 394
23 Dec 2024 04:40 PM

Alex, if you could, please provide some details from the BOINC client event log when you attempt to "Attach to account manager". It would be helpful to see timestamps, the target URL, and any error messages that show up there.

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Alex Ma ID: 8085228 Posts: 8
01 Jan 2025 06:00 AM

The event log: "bad email address"

 Account Manager: "Login Failed. Check the email address and password, and try again."

 

The account and password I typed are 100% correct.

Tristan Olive ID: 22 Posts: 394
09 Jan 2025 06:31 PM

Sure, if you can log in to the CE website, you must have the right login details.

To help in finding more information on our end, please copy the date/time from the event log when the error occurs and also copy the lines that give the URL of the account manager.

Do you know which version of the BOINC client you're using? We might have to test that on our end, too, if that is the cause of the issue.

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Alex Ma ID: 8085228 Posts: 8
14 Jan 2025 05:31 PM

The event log has only two lines:

1/15/2025 1:28:48 AM |  | Contacting account manager at http://www.charityengine.com/

1/15/2025 1:28:53 AM | http://www.charityengine.com/ | Message from account manager: bad email address

BOINC Version:8.0.2(x64)
Tristan Olive ID: 22 Posts: 394
14 Jan 2025 06:53 PM

I see. When you go to Tools -> Use account manager... in the menu, use HTTPS instead of HTTP for the Charity Engine URL:

  • https://www.charityengine.com/

BOINC version 8.0.2 fails differently than earlier versions and gives you a bit of a misleading response.

Instead of "bad email address", it should say, "bad error message". :)

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Alex Ma ID: 8085228 Posts: 8
19 Jan 2025 04:16 PM
Problem solved.Thanks.