Simple uninstall

• Windows:  Select Start > Control Panel > Add or Remove Programs. Then select “Charity Engine” and click Remove.

• Mac: Run the Uninstall Charity Engine application which is included with the installer.  (*Also available here.)

Complete uninstall

“Simple Uninstall” of Charity Engine leaves some files which assist in reattaching to your account (e.g. in case you wish to upgrade or restore).  If you want to remove this data as well, delete the following files and folders:

• Windows 98/SE/ME: C:\Windows\All Users\BOINC or C:\Windows\Profiles\All Users\BOINC\ 

• Windows 2000/XP: C:\Documents and Settings\All Users\Application Data\BOINC\ (*)

• Windows Vista/7/8/8.1/10: C:\ProgramData\BOINC\ (*)

• Macintosh OS X: /Library/Application Support/BOINC Data/ and also /Users/[username]/Library/Preferences/BOINC Manager Preferences

Detach from Charity Engine (*BOINC users only)

You can detach from Charity Engine from the "advanced view" of your desktop app, by selecting "tools" in the menubar and clicking "Stop using Charity Engine".  Then, under the applications tab, click to remove any Charity Engine projects you wish to discontinue.  (*Please note: If you detach from the account manager, you will no longer earn credits towards the prize draws.)

Trouble Uninstalling?

Windows: Error: File or Program in Use

Sometimes uninstall can fail with an error saying a file or progam is in use, and can't be removed.  In this case, 

[a] First try this:

1. 1. Reboot the computer;
   2. Open Charity Engine client from the system tray near the clock;
   3. Use File -> Exit to terminate the application;
   4. Navigate to Control Panel -> Uninstall a program, choose Charity Engine, click uninstall.

[b] And if that does not work,

• • Open your "task manager" and kill boinctray.exe
  • Then try steps #2 through 4 above